SpyTanning Support - General FAQ

It's true!!! As promised all the live cams are fully included with no additional cost in your monthly membership. All our spy cams are 100% real, live and 24/7 available – we only show recordings from the last days when the tanning salon is closed at night or during the weekend.

NO! We will never bill you for anything you don't want! There are no hidden costs and all our sites are for flat, PERIOD!

There are no false teasers, trailers or misleading information. On the tours and previews we show exactly what's inside the member area. So if you like the real voyeur cams, you will hardly find any reason not to join us.

What you see is what you get. The promised features are fully included in your membership and you will not be billed for something else.
Otherwise we will return your subscription immediately.
That's what we call a money back guarantee!

Beside the billing process with the world wide reputable payment company CCBill and your set up member account, we never store any personal data from you. The transaction is secure and will be sent with 256bit encryption.
No worry about your bank or credit card statement, because NO adult-related description is mentioned!

You can choose to pay either by bank account or credit card.
For both ways there is no additional payment charge.

We are glad to work on this problem with you but please report this to CCBill as well since they are in charge of that.

Maybe Caps Lock is activated on your keyboard.
You must type in your password with the correct UPPER and lower case.

If you still having problems to sign in, please make a password request right on the login form and follow the instructions on the provided link “Lost password?“.

It's easy to receive your password again.
On the login page is a link “Lost password?“ to follow where you can request it.
You have to verify yourself by typing in the email address you used for the registration and/or your subscription ID number.

If you were already logged in, your session might have expired.
This is for security reasons so nobody else can access your account.
Simply sign in again and enjoy!

This could happen if you use a lot of different IP's by your rooter, a Proxy server or anonymizer tool over a short time. This occurs also if you entered a wrong password several times OR you gave your password away, which is strictly prohibited and against our TOS.
Please wait a few hours or contact our support team to take a look at your account if you still can't log in.

Recurring membership will be rebilled on a monthly basis until it gets canceled.
As stated in the first email when you signed up, please visit CCBILL directly and have your subscription ID number from the registration email on hand.
They will take care of your cancellation promptly and you will never be billed afterwards by us for anything you didn't purchase.

Please check out https://support.ccbill.com/ for direct support via CCBILL.

Thanks for choosing SpyTanning.com!
We hope to welcome you again some time!

We denounce spam! And we promise that we never send you unwanted emails!
Unfortunately it can happen that somebody else sends you false emails with faked sender information. If you get such an email please report it to us and we will track it, but we have technically no influence on this.

Since our sites are always secure, but media content like live cams can cause problems with your personal firewall or browser, it is required to do an adjustment for third party cookies which must be enabled. It could also be necessary to add our site or the cam-server to the rules of your firewall and allow access.

Please try the following steps for cookie settings in FireFox:

Tools
-> Options

• Privacy
• Accept Cookies from sites YES
• Accept third party cookies YES
• Keep until they expire YES

Please try the following steps for cookie settings in Internet Explorer:

• Within Internet Explorer, click the "Tools" menu and choose "Internet Options."
• Click the tab labeled "Privacy."
• Click the button labeled "Advanced."
• Check the option labeled "Override automatic cookie handling."
To enable cookies:
Set "First-party Cookies" (and "Third-party Cookies", if you wish) to "Accept."
To receive a prompt to accept or decline cookies on a site-by-site basis:
Set "First-party Cookies" (and "Third-party Cookies", if you wish) to "Prompt."


• Click "OK" to save changes and close the dialog box.

For sure you have already figured out difficulties when browsing with AOL on other websites.
We can't guarantee that this may not also occur on our sites too.
As far as we know, most things work fine or can be fixed by proper cookie and firewall settings.

We do not use downloadable movies or else on our site and there's no trick or catch. The 20 spy cams are placed in a real tanning salon with women and men coming in from the street. The cams are 100% LIVE on standard Prague time which is shown on the clock in the entrance cam/bar cam! Since the tanning salon is closed on the weekends and at night we show recordings from the last days.